Refund policy

Refund and Return Policy for Newy Golf Store (Australia) Shopify Website

Thank you for shopping at Newy Golf Store, located in Australia. We want you to have a positive shopping experience with us and offer you the following refund and return policy. Please read the policy carefully before making a purchase.

1. Returns: 1.1 We accept returns on items that meet the following conditions: - The item is unused and in its original condition. - The item is returned within 30 days from the date of purchase. - The item is accompanied by proof of purchase, such as a receipt or order number. 1.2 To initiate a return, please contact our customer support team within 30 days of receiving your order. They will guide you through the process and provide you with a return authorization number, if applicable.

   1.3 The customer is responsible for covering the cost of return shipping, unless the return is due to an error on our part (e.g., wrong item shipped or damaged item).

2. Refunds: 2.1 Once the returned item is received and inspected, we will notify you of the status of your refund.

   2.2 If the return meets the conditions stated in section 1.1, we will proceed with the refund. - For returns due to an error on our part, we will offer a full refund, including return shipping costs, or provide a replacement item, as per your preference. - For returns unrelated to an error on our part, we will issue a refund for the item’s purchase price only (excluding the original shipping fees). 2.3 Refunds will be processed using the original payment method used for the purchase. Please allow up to 7 business days for the refund to reflect in your account.

3. Non-Returnable Items: 3.1 The following items are not eligible for return or refund: - Gift cards - Personalized or customized items - Items marked as final sale or clearance

4. Damaged or Defective Items: 4.1 If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the necessary steps to resolve the issue, which may include providing pictures of the damaged item.

   4.2 We reserve the right to assess the condition and authenticity of the returned item to determine if it qualifies as damaged or defective.

5. Exchange: 6.1 Unfortunately, we do not offer direct exchanges. If you would like a different size, color, or style, please initiate a return for the unwanted item and place a new order for the desired item.

6. Customer Support: 7.1 For any questions or assistance regarding returns, refunds, or our products, please reach out to our customer support team via email at support@newygolfstore.com or by submitting a contact form on our website.

Please note that this policy applies only to purchases made through our Shopify website. For purchases made through other channels, please refer to the respective refund and return policies.

Newy Golf Store reserves the right to amend or update this policy at any time without prior notice. It is your responsibility to stay informed about any changes.